To help make your gaming experience more enjoyable we’ve compiled a list of the most frequently asked questions relating to online casinos and games. This page is constantly updated with the latest casino game FAQs. The FAQ’s are split into the sections below for ease of reading.
In order to join an online casino, you must register to play for real money.
What are the minimum and maximum stakes?
Stakes vary depending on the game you are playing. To find out about the stakes for a particular game you can access the “Help” screen from any game and find out information about stakes, payouts, paylines and game rules.
Am I eligible to Play?
On the participation date, you are must be over the age of legal consent as set by the law applying to the territory you are located in. However, you must be over 18 years of age to play at most online casinos in Australia. Players must also have a valid payment method in their own name.
What is the minimum and maximum that I can deposit?
Each Australian online casino has its own minimum and maximum deposit amount. You will have to check on their terms and conditions page to find out. We advise you to check first before making any deposits into your casino account.
Why do I need to be verified?
UK and International Gambling law require that all users are verified before they can withdraw funds from a gambling account. This is primarily to protect against money laundering but also provides a level of protection to the player from people illegally accessing their accounts.
What forms of ID is needed for verification?
Online casinos may need to see copies of a player’s Debit or Credit Card (with the middle 8 numbers on the front and the CV2 code on the back blanked out), copies of utility bills as proof of address and photographic ID such as a passport or driving licence showing the user’s face, signature and full name.
How do I send copies of my ID?
An email with the full explanation is sent to the player with instructions on what to send and where to send it to.
How long does verification take?
This may vary depending on the online casino you have registered with. At some top Australian online casino verification takes up to 3 working days from the moment they receive all the necessary documents.
How do I log into my casino account?
To log into your online casino account, you can then click on the “Log In” button that will open on a new window with the login screen.
How do I log in if I forget which Email address I registered with?
If you forget your registered email address or no longer have access to it then you will need to contact the Customer Support team to have it reset.
How do I request a new password?
From the login screen, enter your email address and then click on the link titled “Forgotten Password”. This will send a link to reset your password to the registered email address on your account.
How do I update my personal details?
Once you are logged into the casino online you can use the “My Account” link to update any of your personal details. If you change address or the registered name on the account then you may need to provide additional verification.
How long does it take to withdraw funds from my online casino account?
Withdrawals request will be processed once the online casino receives an email confirmation. Each banking method has different timescales for processing payments but generally, funds should be in your account within 7 business days.
Is there a charge for making a withdrawal from my account?
The best online casinos in Australia don’t charge a fee for making withdrawals from your casino account. However, depending on which banking method you may be charge services fees.
What are the minimum withdrawal limits?
The minimum withdrawal limits differ depending on the kind of banking options you will be using. In general, the minimum amount can start from AU$20. For more information on making withdrawals from your account, you can visit the cashing out and withdrawal policy pages on the casino site of your choice.
How do I deposit funds into my casino account?
You can simply visit the banking page of your chosen online casino site and follow the steps to make your deposits. At some Australian online casinos, there is a dedicated page for casino deposits that have information on deposits funds, terms and conditions and any other information.
What methods of payment are accepted at top casinos online in Australia?
There various kinds of casino banking methods that are accepted by Australian online casinos. However, there are options that are popular amongst casino sites and players such as Visa, Mastercard, Neteller and Skrill and many others.
Do you charge for using the online casino site?
Aussie players will not be charged for using the casino online site. Most Australian casino games offer the choice of free play or real money gaming. If you just want to play for free the Aussie casino site will not as for any banking information.
Can I play the games on credit?
Unfortunately, if a player is interested in playing casino games for real money they can’t do so on credit. Gambling laws and licenses prohibit Australian online casinos to offer credit accounts to any Aussie players.
How do I limit how much I can deposit each day?
You can contact the customer support team at an online casino of your choice to set a daily deposit limit. They will be happy to set a limit for you.
Can I change my deposit limit once it has been set?
Yes. You can be able to change your deposit limit and change it to daily, weekly and monthly limit. Just visit the cashier page on the online casinos and choose the option to set deposit limit. However, if you want to increase your deposit limit you may be required to contact the customer support team and request a new higher limit.
Can I self-exclude if I need a break from online gambling?
Aussie casino players can self-exclude by contacting the online casino customer support team. In addition, some top Australian online casinos will have a page that has more information about what you need to do should you need to self-exclude.
What specification computer do I need to play online casino games?
Most online casinos in Australia are compatible with Mac and Windows operating systems. Whether it is on a desktop or mobile you can either download casino software or directly from the web browser. However, if you are playing from the web browser, you may be required to have Flash version 9 or above to be able to play.
Can I play the games on my mobile phone?
Yes, top Aussie online casinos are available on your mobile phone. You can now play on iPhones and Android, Blackberry and Windows smartphones.
Do I need to download any software?
Not all Australian online casinos require software download. The casino sites that need software downloads may also offer the option to opt for the instant play. However, whichever option you choose you can play the casino games online, safely and securely from top online casinos in Australia.
How do I close my account?
Fortunately, if you have chosen to close your online casino account you can do so by contacting the customer support team and they will assist you.
Are my personal details safe at an online casino site?
Top Australian casinos online use the latest encryption and protection technologies, to ensure that your financial information is completely secure. The most commonly known system is the 128-bit SSL encryption technology that all the best online casinos in Australia use.
How do I know the games are fair?
Usually, the best online casinos in Australia are audited by independent firms such as e-Commerce and Online Gaming Regulation and Assurance Agency (eCOGRA). They check the casino games to ensure that they are fair and not tampered with.
How do I contact customer support?
It is relatively simple and there is usually more than one way that Aussie online casino players can contact the casino. Some of the available contact options include instant chat available directly from the casino site, email which can also be via the casino site or an address that you can use and phone call.
How much can I win playing online slots?
Jackpots vary between the online slots games but the progressive slots games offer the largest potential wins with many jackpots in excess of AU$170 Million. The real attraction of the progressive jackpot games is that the Jackpots can be won by playing any stake so everyone has a chance of being a huge jackpot winner.
Are there any free slots games?
There are online casinos that offer Aussie casino players the option to play slots casino games in “Free Play” mode. It allows you to get a feel for how the game plays before trying your luck and playing for real money.
Free Slots games are a great way to get familiar with the games and understand the ways that line bets and bonus rounds work without risking a penny of your own money.
Can I keep my online casino winnings?
All winnings in your online casino account are yours to keep and can be withdrawn at any point.
Are there any fun casino games?
Most casino games are fun to play and can provide many hours of entertainment. However, it is up to you the player to play various casino games available at your chosen casino site and decide which ones are t your liking. Online Blackjack
Can I make money by playing online blackjack?
As with most games of chance, it is possible to make money by playing online blackjack. While there are many strategies for playing blackjack, some basic rules apply. Don’t overstretch yourself and stick to a betting limit that allows you to stay in the game even if you have a few consecutive losses.
Is card counting in blackjack illegal?
Card counting in online blackjack isn’t possible as the deck is re-shuffled after each hand unlike in traditional casino based blackjack games.
How do you play Roulette online?
Playing online Roulette is very similar to playing real roulette at your local casino. Roulette rules differ from game to game. So, the easiest way of finding out how to play roulette is to use the handy “Help” icon in each roulette game to read about the various types of bets allowed and how to place your bets. At some Australian online casinos, the Roulette games offer a Free Play option allowing you to get to grips with how to play roulette before starting to play roulette for real money.
What is the best Roulette Strategy?
Because Roulette is a game of chance then no matter what roulette strategy you employ the mathematical probability of winning cannot be changed. Winnings from roulette systems and strategies are always going to be governed by the house edge and due to the random nature of the game employing a roulette strategy will give the same odds of winning as not employing that strategy.
Can I just Play Roulette for Fun?
Yes, you can. Find the top online casinos in Australia that offer the “Free Play” option. It allows you to play the games completely for free without risking a penny of your own money. Once you’re up to speed with how to play the game you can choose to play for real money at any time.